Our SQUIX QPromise means your happiness is guaranteed. If you are unhappy with any item, for any reason, we’ll make it right. Email us at customerservice@SQUIX.com or call 844-376-7567. We'll reply to your email within 24 hours or your phone call by the next business day. Our hours of operation are Monday - Friday 8:30 am - 5 pm CST. The following information will help us access your account information quickly:
- Email Address
- Phone Number
- Home Address
- Order Number
- Item of primary concern(s)
If a return is needed, we will process your refund in the original form of payment promptly after return is received (typically 3-5 business days). It may take your bank additional time to reflect your refund.
Five days before every QBox shipment, check your email inbox. SQUIX will send you an email with the three recommended products we’ve selected for you. But, don’t forget, you can customize it to meet your needs. Our goal is for you to get exactly what you want each month. Plus, you can add products and hold or change delivery dates of shipments as needed. No limit. No hassles!